Guest Services (PT)

Location: Boonshoft Museum of Discovery

Work Hours: Not to exceed 24 hours per week, non-exempt. This is a part-time position; work hours will vary according to visitor trends and staffing levels, but will include weekend hours.

Reports To: Manager, Guest Services and Visitor Experience


Overview:

The top priority of all Guest Services Staff is the visitor; Guest Services Staff will model an exemplary level of customer service, ensuring that each visitor to the Museum has a positive experience.

RESPONSIBILITIES: Job duties will primarily entail ensuring that visitors at both the Admissions Desk and the Discoveries Shop are attended to promptly with friendly, helpful, and knowledgeable service. These duties will also include registering visitors and selling Society memberships at the Admissions Desk and ringing in merchandise in the Discoveries Shop.

In addition to registering visitors and ringing in merchandise at the Admissions Desk, Guest Services Staff are responsible for but not limited to performing the following duties:

  • Present a friendly, welcoming, and professional image to visitors;
  • Be proficient with the proper procedures for entering admissions/retail information into the cash register;
  • Be familiar with Museum policies/operations, and relay inquiries and information to appropriate staff;
  • Utilize proactive sales techniques in the Discoveries Shop and at the Admissions Desk;
  • Energetically and consistently promote Boonshoft Museum of Discovery membership sales;
  • Record member and visitor information in permanent records;
  • Maintain a clean, orderly workspace in all of Guest Services and Gift Shop Departments;
  • Assist in the Discoveries Shop to include applying proper pricing labels and restocking shelves as directed by the Senior Manager, Guest Services and Databases;
  • Notify Manager when stock is low, vending refunds are needed, and facilities need maintenance;
  • Perform opening and closing procedures for Guest Services and Gift Shop, including locking and unlocking the front doors, making closing announcements using the PA system, and preparing daily reports and deposits;
  • Assist during special events at the Museum.

Qualifications:

The successful candidate should have excellent communication skills, good manners.  Present a friendly, welcoming, and professional image to visitors. 

The candidate must have a high level of energy and enthusiasm, an outstanding attitude of customer service, ability to interact well with people of all ages, and ongoing availability and flexibility with scheduling.  Experience with POS, admissions, retail, telephone receptionist and cash handling a plus. 

Physical Requirements: Walks, sits, bends, may lift heavy loads. On feet most of the shift.

Work Environment / Hazards:  Works in a busy - fast paced department, must be aware of relevant dangers.

Interested candidates should forward an application or resume to:

The Dayton Society of Natural History
Director, Human Resources
2600 DeWeese Parkway, Dayton, OH 45414

Or email: hr@boonshoftmuseum.org
The Dayton Society of Natural History is an Equal Opportunity Employer.

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